De-Escalation: Theory to Practice

Every day, professionals are asked to manage high-stress interactions, often without knowing who they’ll encounter or how a situation might unfold. What begins as a routine conversation can quickly escalate into a crisis if emotions run high and communication breaks down.

De-Escalation: Theory to Practice provides participants with practical tools to problem-solve during communication.  Participants will learn to identify key factors and common indicators related to emotional stress, and steps to take to defuse them, emphasizing personal safety and risk management.

Get In Touch▸

Communication reduces conflict.

De-Escalation: Theory to Practice is a 3-hour training designed to provide participants with practical tools to de-escalate interpersonal encounters while prioritizing personal safety.

This course is for anyone who needs practical knowledge on how to address stressful encounters while maintaining safety awareness in dynamic uncontrolled settings or any contentious situation.

Recent participants reported:

  • 100% of participants agreed this course left them better prepared to de-escalate situations.

  • 100% agreed that overall, this course will assist them in their job.

  • 100% agreed instructors communicated key concepts effectively.

CONTROL INTERPERSONAL ENCOUNTERS

Course topics include: (1) Build rapport during a communication. (2) Identifying positive communication skills and influence tactics through active listening and non-verbal communication. And (3) recognize how to obtain a positive outcome during an interaction with potentially agitated individuals.

TRAIN YOUR ORGANIZATION

We can train your entire organization, no matter the size. Train your employees to become more situationally aware and take action to stay safe. Contact us for online or instructor-led pricing for teams.

PRIORITIZE PERSONAL SAFETY

Identify best practices for maintaining personal safety when conflict is unavoidable - this course integrates with out other safety courses **

BACKGROUND

This course was developed based on an integration of research-based best practices and safety techniques. The training is delivered by experienced practitioners with extensive backgrounds in law enforcement and safety training.

PRACTICAL EXERCISES

The class includes a mix of lecture-style material, interactive videos, and practical exercises to help you implement this knowledge in the real-world.

CREDITS AND LOGISTICS

This course is designed for organizations and is fully instructor-led. Completion of this course provides 3 CPE credits to maintain APP, CPP, PCI, and PSP credentials.

Safe Workplace
Bundle

Providing comprehensive safety awareness training for all personnel working in traditional workplaces.

Includes:

  1. Situational Awareness for Safety

  2. De-Escalation

Course Bundles

Comprehensive Safety
Bundle

Providing comprehensive safety awareness training for all personnel conducting fieldwork or working and traditional workplaces.

Includes:

  1. Situational Awareness for Safety

  2. De-Escalation

  3. Best Practices in Fieldwork Safety

Safe Visits
Bundle

Offers comprehensive safety awareness training for personnel conducting fieldwork.

Includes:

  1. Situational Awareness for Safety

  2. Best Practices in Fieldwork Safety

Related Courses

Get In Touch ▸

Related Courses

Best Practices in Fieldwork Safety

This course is for all personnel who have to work in the field, such as social service and medical providers, property and health inspectors, and anyone whose profession requires home visits or work outside the safety of controlled workspaces.

Learn More ▸

Situational Awareness For Safety

In this 1-hour online or instructor-led course, learners gain observation skills to make them more situationally aware. Awareness that will allow more informed decision-making and enhanced safety.

Learn More ▸

Why do you need training?

Listen to some of our customers.

De-Escalation: Theory to Practice provides practical, real-world tools to help professionals de-escalate interpersonal encounters while prioritizing personal safety. Led by experienced practitioners, this training equips participants with skills they can apply immediately in the field, workplace, and community.

Contact Our Team to schedule this course for your organization or to learn more about upcoming in-person and virtual offerings.

De-escalate interpersonal encounters while prioritizing personal safety.

Get In Touch ▸

Frequently Asked Questions

  • Course length varies by topic. Most sessions range from 2–4 hours, with options for extended or multi-session formats.

  • Yes. Participants receive a certificate upon successful completion of the course.

  • Training can be delivered on-site and instructor led, online, or at a designated training location depending on your preference.

Want this info in your inbox?

Sign up here for info about this course directly to your email.